07 Jun Morphy Richards Toasts AdvanceFirst’s EDI Solution
Morphy Richards was an established user of EDI software on their iSeries platform. Due to a notable drop in service levels and an unreasonable increase in costs, over time, they needed to look elsewhere, in order to keep up with the pressing demands of their customers. They had heard about AdvanceFirst Technologies from an AdvanceFirst customer who had previously been in a similar situation to themselves. That client told them that AdvanceFirst had an excellent and comprehensive in-house EDI solution as an effective replacement, and at reasonable charges. This was thoroughly investigated and a decision was made to move ahead.
“The implementation and training was performed by the Technical Director personally, who came on site, and since has been excellent background support for us on the rare occasions that we have needed his assistance. The software is fully functional and handles every possible EDI scenario with ease. There was need a keep up with the pressing demands of the Morphy Richards’ customers, whose needs were growing due to market changes and their new requirements” said Trevor Burrows, the IT and Supply Chain Director at Morphy Richards.
“We liked the ease and flexibility of the solution and the fact that the translation software was a language rather than a basic drop down menu; this meant that it could be used for every possible situation that we needed to address for each customer. During the thorough training, over a couple of days, we were soon writing complex maps, required for our expanding business environment” said Russell Dalgety, the IT Services Manager.