Our support team take great pride in resolving all customer problems and queries as quickly and efficiently as possible. �To assist them, they have direct access to the development personnel and consultants who share their 'customers take top priority' attitude and who can provide solutions to the most complex problems in the shortest possible time.

Support is provided by our dedicated team from Monday to Friday between 9:00 a.m and 5:15 p.m UK time, alternatively please contact your local support centre.

There are three escalating methods of support:

Where a query cannot be concluded on the telephone, the support team has a number of ECS tools (if applicable) to assist with finding an effective and speedy solution. This includes a remote diagnostics capability (subject to your approval and associated charges), which will allow our support team to examine and rectify potential problems remotely from our UK based support offices.

This allows our team to download a specific mapping, for example, correct the error, and up-load the new mapping without the need to send data cartridges through the post. Where a situation requires, one of our consultants will visit your site to carry out a more in-depth evaluation and plan the steps needed to implement a more satisfactory solution.

Software design and development for Advance-i400 and the Advance Business Collaborator suite of products is carried out exclusively by AdvanceFirst Technologies’ experienced software developers. Our team is dedicated to ensuring that our software solutions remain at the forefront of technological advancement.