So you’ve decided to automate your Amazon business because you know it’s going to make your life easier, but you’re worried that you’re not going to be able to get your head around the tech? Or, perhaps you’ve already started using it and you’re looking for a few EDI tips on making it do what you need it to do?
Our support team here are always happy to help with any query you might have, but in the meantime, why not have a look through these 5 common problems people come up against with a view to troubleshooting them independently.
1.Differing product codes: If you’re dealing with supply partners who have access to your EDI system, you might find that you have different product codes for the same item. That can get confusing when you’re both entering product details onto a system. It’s a good idea to ensure you’re both using the same product codes before new listings are created.
2. Missing details: Information is missing on documents you receive from customers or business partners, making it impossible for you to process an order properly. This might not be a one-off problem either, but repeated with every transaction, simply due to the incompatibility of two different systems working together. For example, you might notice that purchase order numbers are being left off the invoice every time. If this is the case, either you, your customer, or your partner will need to change your system, or ask your EDI service provider to step in and help. We can offer tailor-made solutions to your individual problems, if you provide us with all the details.
3. Incompatible document types: Your partner or customer’s system doesn’t recognise the format of the documentation you’re trying to provide, or your system fails to pick up documents that are being sent to you. When this happens, your EDI provider should be able to step in and convert the document type into something compatible that you can both receive.
4. Problems that occur working with numerous clients: The problems outlined above may occur with different customers and partners with whom you communicate using EDI. This becomes more frustrating when each problem is slightly different and product codes for the same listing are varying from company to company. Consider setting up a standardised product code system, the details of which you can share with all partners. Make yourself a company EDI ‘bible’ in which you can outline how you wish your sales processes to take place. The bible can be given to anyone new who starts working with your system.
5. Your business has grown: When your sales take off, it might happen fast. If you find your EDI package no longer adequately services your needs as a business, it’s time to reconsider the business. You might have to pay more money for add-ons or extra benefits, but the convenience, time saved and peace of mind in having an EDI system that is continuing to take care of your needs, will be worth the investment.
Please get in touch with us to talk about your Amazon Business Integration needs and any problems you’re having. We provide expert support around the clock so you don’t need to worry about the tech.